Location: Field

Reports To: Operations Leader

Position Purpose

Our Field Maintenance Technicians are an important ingredient to the success of our business and are supported by the industry’s leading technologies and the tools to succeed in our dynamic organization. Our technicians are responsible for delivering our ‘Customer Promise’ by maintaining equipment in all our restaurants, ensuring compliance with basic repairs and facility improvements within a region or area. Karali North America is deeply committed to excellence and rewards our employees for their strong performance.

Dimensions

This position reports to the Operations Leader and has no direct reports. The Field Maintenance Technician supports multiple restaurants in an assigned region. The Field Maintenance Technician is responsible for preventative and routine maintenance of equipment, buildings, and grounds of the restaurants in their area or market, maintaining operational standards and procedures in an effective and efficient manner.

Key relationships are as follows:

Internal External

Restaurant Team Vendors

District Managers

Key Corporate Office contacts

Primary Accountabilities

In addition to following Karali North America’s policies and procedures, principal accountabilities are, but are not limited to:

· Diagnose, repair, and maintain all equipment, i.e., HVAC, refrigerators, air conditioners, coolers, and freezers and ensures all repairs are made to broilers, fryers, heating, and food preparation equipment.

· Installation and final connections to utilities for foodservice equipment, dish machines, gas equipment, steamers, mixers, etc., i.e.: plumbing, electrical, gas, and steam.

· Organize work by studying manufacturer literature, diagrams, specifications, and gathering required materials to complete installation/service.

· Test and repair foodservice equipment by operating the systems; identifying malfunctions; repairing or replacing parts and components.

· Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing regular preventive maintenance and service.

· Document actions by completing equipment records.

· Perform periodic maintenance assessments.

· Respond to emergencies including nights and weekends to correct unsafe or hazardous conditions.

· Miscellaneous plumbing, electrical, light equipment repair, and perform a variety of carpentry functions.

· Maintain a safe and healthy work environment by following standards and procedures, complying with safety and legal regulations.

· Partner with the management team on various projects/tasks as needed.

Position Specifications

· 5 years of experience working in the trades.

· Experience with HVAC, electrical systems, refrigeration, and a variety of cooking equipment platforms including a valid Commercial Contractor License or equivalent for HVAC.

· Exceptional customer service and verbal communication skills.

· Possess basic knowledge of carpentry and building schematics.

· Ability to troubleshoot problem equipment; mechanically included.

· Ability to work independently and manage conflicting time constraints.

· A valid driver's license with a good driving record.

· Must be able to work outdoors on roofs, during all seasons.

· Bending, stooping, lifting, and climbing on ladders.

· Ability to lift equipment at any given time up to 40 lbs.

· Ability to work long hours and travel. Potential for overtime.

· On-call 24 hours by pager.

· Management of equipment storage pods including accurate equipment inventories.

· Transportation of equipment from storage pods to restaurants.

· Keep accurate records of expenses and costs, and keep daily mileage logs.

Core Competencies

· Customer Focus

· Initiative

· Technical Knowledge

· Decision Making/Problem Solving

· Communication

· Flexibility

· Planning/Organizing Responsibilities:

- Provide exceptional customer service while performing field service duties

- Analyze and troubleshoot high voltage and low voltage electrical systems

- Fabricate and install electrical components as needed

- Conduct regular maintenance and repairs on industrial electrical equipment

- Ensure compliance with safety regulations and protocols

Requirements:

- Previous experience as an industrial electrician or field technician

- Strong knowledge of high voltage and low voltage electrical systems

- Ability to analyze and diagnose electrical issues

- Proficient in fabricating and installing electrical components

- Excellent problem-solving skills

- Strong attention to detail and ability to follow instructions accurately

- Ability to work independently and as part of a team

- Excellent communication and customer service skills

Note: This position may require occasional travel to different job sites.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.